Terms & Conditions
Please read these terms carefully before using Ramana Handmade Collection services.
Agreement to Terms
By accessing and using Ramana Handmade Collection's website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the service.
Products & Services
Product Descriptions
We strive to be as accurate as possible in the descriptions of our products. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free. All products are handmade and may have slight variations.
Pricing & Availability
- • Prices are subject to change without notice
- • All prices are in Nepalese Rupees (NPR)
- • Product availability is not guaranteed
- • We reserve the right to discontinue any product
- • Seasonal variations may affect availability
Orders & Payment
Order Process
- • Orders are subject to acceptance by Ramana
- • We may refuse or cancel orders for any reason
- • Order confirmation will be sent via email
- • Delivery timeframes are estimates only
- • Custom orders require advance notice
Payment Terms
- • Payment must be received before order processing
- • We accept cash, digital payments, and bank transfers
- • All prices include applicable taxes
- • Additional delivery charges may apply
- • Payment processing is secure and encrypted
Delivery Policy
- • Delivery is available within Kathmandu valley
- • Same-day delivery for orders placed before 12 PM
- • Next-day delivery for orders placed after 12 PM
- • Delivery charges apply based on location
- • Recipient must be available at delivery time
- • We are not responsible for unattended deliveries
- • Delivery times may vary during peak seasons
Returns & Refunds
Return Policy
Due to the perishable nature of our products, we generally do not accept returns. However, customer satisfaction is our priority.
- • Notify us within 24 hours of delivery for any issues
- • Photos of damaged products may be required
- • Refunds or replacements will be assessed case-by-case
- • Custom orders are non-refundable
- • Delivery charges are non-refundable
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Ramana Handmade Collection and is protected by copyright and other intellectual property laws.
- • You may not copy, reproduce, or distribute our content
- • All designs and arrangements are original creations
- • Unauthorized use is strictly prohibited
- • Violators may face legal action
Limitation of Liability
In no event shall Ramana Handmade Collection, its directors, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
- • Maximum liability is limited to the purchase price
- • We are not liable for delivery delays
- • We are not liable for product variations
- • We are not liable for third-party service failures
Questions About These Terms?
If you have any questions about these Terms & Conditions, please contact us:
Last updated: January 30, 2026
These terms may be updated from time to time. Please review them periodically.